Refund and Returns Policy – Ecohom Home Furnishings

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund.

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome exchanges on the following terms –

If a wrong product has been received
If you identify a manufacturing defect on the received product
If the product is received in a damaged condition

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. An unboxing video is a must while requesting for a return. To place a request, please mail us at support@ecohomhomefurnishings.com.

There are no returns due to color variances. Due to the many variations in monitors and browsers, color samples may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the product.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.

Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 2-7 working days for the amount to reflect in your bank-statements.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ecohomhomefurnishings.com

Clearance Sale items

Only regular priced items may be refunded. Clearance Sale items cannot be refunded.

Cancellations

Orders placed need to be cancelled in the next 12 hours of placing it. If the order has been processed, a cancellation won’t be possible.

Orders once shipped cannot be cancelled.

Exchanges

We don’t offer exchange for the Products. You can raise the return request as per the Policy and/ or as per the Product page and then place a fresh order for a new Product.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

We offer our customers a convenient, hassle-free, return pick-up Policy. Our Policy is thoughtfully designed to ease up the entire pick-up process, save time and make you feel reassured about your order:

You can submit the request via email within Product return timeline specified from the date of delivery.
Please mention your order number and share Product images and unboxing video along with the reason for return to help us quickly process your returns.
Please ensure that the returned Product is unused, unwashed, undamaged and is in a saleable condition.
We request you to maintain the original packaging of the items to be returned, including the Product tags.
The pick-up delivery personnel will do a basic quality check for the Product. If the quality check fails, the delivery personnel reserve the right to refuse the pick-up.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
The items for reverse pick up will be picked up within 7 business days from the date of request.
After the receipt of item(s), if the Product passes the basic quality check as per the Policy, then your request for returns would be processed.